Francis Francis Repair by Sapori fine flavors

Sapori Fine Flavors is proud to be the official non-warranty repair facility for all Francis Francis espresso machines. We are confident we can diagnose and repair your Francis Francis machine promptly and successfully. From receipt of your machine, our goal is to have your machine on its way back to you within 20-25 business days of receiving it in our warehouse.

We will reply with a confirmation email within 2-3 business days and include your assigned work order number and detailed shipping instructions. By shipping us your machine, you are agreeing to our Preliminary Diagnostic and Repair Fee of $120. This fee includes machine diagnostics, the first hour of repair, and return shipment within the continental United States. Depending on the diagnosis, repair fees may be higher than our base rate of $120. In this case, you will be contacted for further approval.

There are a few occasions when Sapori is unable to source an outdated part on original X1s or X5s. In these cases, the diagnosis fee is only $65.

EXTERNAL PARTS

For external parts for your FrancisFrancis, please call to speak to a technician for confirmation. At this time, we are unable to sell internal parts. To purchase internal parts or for telephone technical support, please contact illy directly at 877-469-4559.

Testimonials

"When your favorite coffee maker is not working right, you look everywhere, you hope you find someone that fixes it for you And Sapori exceeded our expectations. Great service, kept us appraised of the status and the service cost was just what they said. Highly recommended and don't worry, they know what they are doing."

—John D., Alexandria, VA

"Thank you Sapori Fine Flavors. I was having trouble with my almost 15 year old Francis Francis X1 espresso machine, and sent it in to be repaired. Chuck did an excellent job fixing the problems and replacing parts that needed to be replaced."

—Joseph F., Woodland Hills, CA

"I had the refurb service performed on my beloved Francis Francis X1 and it works like it was brand new! Prepping the machine, properly packing it up and shipping it was a chore, but once it was sent on it's way, my part was done. The rest of the process was very easy (I opted to have them call me for my credit card number instead of including it in the paperwork sent with the machine, which was great). The machine came back very well packed and in great refurb condition. Love it!"

—Will T., Boulder, CO

"We recently had our old Francis Francis 1X Trio repaired. We are very pleased with the excellent work and communication of your service department. Everything was handled professionally and expediently. We are happily enjoying our daily afternoon pick me up. Thanks for such good service."

—Chuck M., Duluth, MN

"Sapori Fine Flavors recently performed significant repairs to an old Francis and Francis machine that I have. I am extremely impressed with the quality of their work and their customer service. The coffee that the machine now makes is amazing, to boot."

—Caleb R., Atlanta, GA

"Spoke with Chuck today about some issues with an illy Francis X6. He is a real pro: polite, professional and knowledgeable. Not often found today. Great ambassador for your company."

—Jeffrey, New York, NY

"I had great service on my Francis Francis X1 and X5. Both units worked well after being repaired and serviced. The communication and confirming the repairs to be made with the costs clearly laid out helped make an informed decision on what to do with the units. I am happy to have them both back up and running."

—Jeff S., Scandia, MN

"Sapori Fine Flavors has the answer for any problems with your Francis Francis products. After buying parts from them for years, I sent my 15-year-old X3 to be refurbished and it came back good as new. Their price is reasonable and they're completely reliable AND friendly. It's gratifying to find and support such a good small business."

—Buzz T., San Francisco, CA

"Sapori Fine Flavors does a wonderful job of servicing machines. I recently sent in my second espresso maker for service, it was diagnosed, repaired and sent back in just a couple days. Both machines I sent in work perfectly now and I'm thrilled to have found this capable company."

—Diane R., Wheat Ridge, CO

"I highly recommend Sapori's repair team. The tech was super helpful and knowledgeable regarding my Francis Francis 1st generation espresso machine. I'll definitely be a returning customer.

—J. Clark, Montgomery, TX