"When your favorite coffee maker is not working right, you look everywhere, you hope you find someone that fixes it for you And Sapori exceeded our expectations. Great service, kept us appraised of the status and the service cost was just what they said. Highly recommended and don't worry, they know what they are doing."

—John D., Alexandria, VA

"Thank you Sapori Fine Flavors. I was having trouble with my almost 15 year old Francis Francis X1 espresso machine, and sent it in to be repaired. Chuck did an excellent job fixing the problems and replacing parts that needed to be replaced."

—Joseph F., Woodland Hills, CA

"I had the refurb service performed on my beloved Francis Francis X1 and it works like it was brand new! Prepping the machine, properly packing it up and shipping it was a chore, but once it was sent on it's way, my part was done. The rest of the process was very easy (I opted to have them call me for my credit card number instead of including it in the paperwork sent with the machine, which was great). The machine came back very well packed and in great refurb condition. Love it!"

—Will T., Boulder, CO

"We recently had our old Francis Francis 1X Trio repaired. We are very pleased with the excellent work and communication of your service department. Everything was handled professionally and expediently. We are happily enjoying our daily afternoon pick me up. Thanks for such good service."

—Chuck M., Duluth, MN

"Sapori Fine Flavors recently performed significant repairs to an old Francis and Francis machine that I have. I am extremely impressed with the quality of their work and their customer service. The coffee that the machine now makes is amazing, to boot."

—Caleb R., Atlanta, GA

"Spoke with Chuck today about some issues with an illy Francis X6. He is a real pro: polite, professional and knowledgeable. Not often found today. Great ambassador for your company."

—Jeffrey, New York, NY

"I had great service on my Francis Francis X1 and X5. Both units worked well after being repaired and serviced. The communication and confirming the repairs to be made with the costs clearly laid out helped make an informed decision on what to do with the units. I am happy to have them both back up and running."

—Jeff S., Scandia, MN

"Sapori Fine Flavors has the answer for any problems with your Francis Francis products. After buying parts from them for years, I sent my 15-year-old X3 to be refurbished and it came back good as new. Their price is reasonable and they're completely reliable AND friendly. It's gratifying to find and support such a good small business."

—Buzz T., San Francisco, CA

"Sapori Fine Flavors does a wonderful job of servicing machines. I recently sent in my second espresso maker for service, it was diagnosed, repaired and sent back in just a couple days. Both machines I sent in work perfectly now and I'm thrilled to have found this capable company."

—Diane R., Wheat Ridge, CO

"I highly recommend Sapori's repair team. The tech was super helpful and knowledgeable regarding my Francis Francis 1st generation espresso machine. I'll definitely be a returning customer.

—J. Clark, Montgomery, TX

"Thanks for a job well done. My espresso machine is working perfectly. More importantly, Sapori is one of the few places where you can actually talk to the technician and have an understanding of what was fixed and why. Plus Sapori comes highly recommended by Illy, and that speaks volumes to me. Thanks again."

—Luis C., Los Angeles, CA

"I have an older Stainless Steel X1 that I am in love with. We all age--machines and people. The thermometer finally gave out, as well as a number of seals. And the machine really started to leak. It needed open heart surgery. Thank you, CHUCK, for identifying all issues, restoring my machine, and our family happiness. We are all back in business with ESE pods, and happy as clams. Sappori was efficient, professional, communicative, and delivered on their promises. The fees charged were totally fair, and they left me with a very good taste--in more ways than one."

—Howard G., Venice, CA

"I highly recommend Sapori Fine Flavors service department. I have an older Francis Francis X1 (yr 2000), which had been stored for some time and would not come out of hibernation! My espresso machine was repaired and returned within 2 weeks. They also called and explained in detail what they needed to do, and gave me some helpful tips on keeping it in good working order. Its great to have good espresso again. Many thanks Sapori."

—David C., Denver, CO